THE CHEMISTRY OF CONVERSATION

Computer software for use in customer relationship management and business analysis

Business information management, business consulting services, and business monitoring services, namely, customer management consulting, evaluation of business interactions and behaviors related to business-specific and industry-specific processes and trends, evaluation of performance of employees, research and analysis of customer information related to business-specific and industry-specific processes and trends, business performance monitoring in the nature of analyzing and compiling data for measuring the performance of businesses, and business data analysis; business analytics, namely, the use of analytic and statistical models to capture unstructured business interaction data, structure and organize data, analyze and understand behaviors, and predict future interaction outcomes, namely, for the understanding and predicting of consumer, business, and market trends and actions

Evaluation of financial value of implementing analytics services to improve business interactions, namely, financial analysis and consultation

Educational services, namely, training employees to implement and leverage best practices identified by analytics and analysis in the nature of business training