TELETECH@HOME

[ Computer software for use in the provision of customer care and customer relationship management services, namely, global computer network-based software architecture that allows access to customer care and customer relationship management technology for use in managing and accessing data centers that function as diverse, central demarcation points for both voice and data traffic and support clients globally including dynamic global routing to a customer service representative queued from centrally-based equipment and using centralized, hosted applications for receiving and responding to sales, service, technical support and general information inquiries of customers of others; virtual reality software for the creation of a virtual environment for the provision of customer care and customer relationship management services ]

Customer relationship management services and customer care services for others, namely, managing databases and receiving and responding to sales, service, technical support and general information inquiries of customers through a variety of media; employment agency services; and management of customer interaction management centers providing customer care and customer relationship management services; all provided through a remote agent space or virtual environment

Telecommunications services, namely, providing telephone, electronic mail services and providing multiple-user access to a global computer information network for managing and accessing customer care and customer relationship management data centers that function as diverse, central demarcation points for both voice and data traffic and support clients globally including dynamic global routing to a customer service representative queued from centrally- based equipment and using centralized, hosted applications

Computer programming services for others, application service provider services, namely, designing, installing, integrating, networking, hosting, operating and maintaining computer solutions for others, namely, for others to access customer care and customer relationship management data centers that function as diverse, central demarcation points for both voice and data traffic and support clients globally including dynamic global routing to a customer service representative queued from centrally-based equipment and using centralized, hosted applications via a global computer network; database development services in the field of customer care and customer relationship management; product research and development for others; and computer disaster recovery planning services; (( * Software as a service (SAAS) services featuring software for use in the provision of customer care and customer relationship management services, namely, global computer network-based software architecture that allows access to customer care and customer relationship management technology for use in managing and accessing data centers that function as diverse, central demarcation points for both voice and data traffic and support clients globally including dynamic global routing to a customer service representative queued from centrally-based equipment and using centralized, hosted applications for receiving and responding to sales, service, technical support and general information inquiries of customers of others; Software as a service (SAAS) services featuring virtual reality software for the creation of a virtual environment for the provision of customer care and customer relationship management services * ))