TELEPERFORMANCE CLOUDSHORING

Business management assistance for companies; commercial business management assistance; business assistance for organizing company matters; business management of business innovation process; business advisory and management services regarding work processes; analysis of business management systems; business * advice * [ consultancy ], information or inquiries [ ; ] *, * commercial administration of the licensing of the goods and services of others; [ business administrative management of work-group software and documents; ] provision of business information regarding commercial matters, commercial communication and trading on computer networks and global communication networks; online information services, namely, providing an on-line searchable database featuring business process management (BPM) within the framework of management and consulting services for contact centers and the provision of contact center-related services; updating and maintenance of data in computer databases; computer file management services; systematization and analysis of business data in computer databases; compilation of information into computer databases; business consulting in the field of data outsourcing and systematization; business consultation services in the fields of outsourcing, business and work-process management and management of human resources; outsourcing services being business assistance; personnel skills management; business managerial and administrative management of telephone call centers for others; business management of call center services for others; advertising, marketing and promotional services; telemarketing services; sales promotion of services for others via advertising services

Telecommunication access to the Internet, intranet and extranet; telecommunication services, namely, providing telecommunications connections to the internet provided via platforms and portals on the Internet and other media; telecommunication services for access to websites offering work-group collaboration and document creation and management services; provision of telecommunication access to content, websites and portals; provision of telecommunication access to Internet platforms for users; transmission, dissemination and downloading of texts, photographs, dispatches, images, messages, data, sounds, music, videos, information via terminals on the Internet; provision of on-line discussion forums for transmission of messages among computer users on the Internet and internet chat rooms; providing access to computer databases and web sites of others via a global communications network; electronic messaging of data; rental of access time to a computer system; rental of access time to databases and to database servers, particularly for global communication networks such as the Internet or private or restricted access networks; computer transmission of information accessible via a code or terminal; provision of access to search engines for users; services of application service providers, namely, providing access to Internet databases for downloading of computer applications, downloading applications for mobile phones and tablet computers, and downloading of computer software; providing telecommunication access to data or documents stored electronically in central files for remote consultation by any means of telecommunication; services for transferring telephone calls, namely, transfer of data by telecommunication

Design, development, installation, maintenance, hosting of a collaborative platform to facilitate sharing of information and communication; platform as a service [PaaS], namely, communication platform and collaborative platform for database management in the field of business consulting and call centers; provision of search engines for obtaining data via communication networks; computer services, in particular creating virtual communities that enable registered users to organize groups and events, participate in discussions and participate in social, professional and community networking; computer services, namely, providing a website that gives users the ability to create customized web pages featuring information defined or specified by the user, personal profiles, audio content, video content, photographs, text, graphics and data; provision of information in the fields of designing computers, computer networks, computerized systems for management of work groups and documents via computer networks and global communication networks; computer system analysis; electronic data storage; processing and conversion of documents from a physical medium to an electronic medium