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Downloadable computer software for application and database integration; Downloadable application programming interface (API) software for integration in customer relationship management (CRM); Downloadable computer software for facilitating staffing interactions with contact centers and workforce management; downloadable computer telephony software, namely, downloadable computer programs and downloadable computer telecommunications programs for combining and integrating voice and data communications with computer technologies; downloadable computer software for controlling, monitoring, analyzing, recording, providing, programming, routing, interacting with and responding to voice or electronic information from customers in contact center management; downloadable computer software for controlling internal and external voice and data communication for an organization's computer system; downloadable computer software for handling and integrating an organization's directory services, operator services, answering services, call routing, call distribution, calling services, voice response and customized, customer specific applications in the customer service field; downloadable computer software for workforce management; downloadable computer software for speech recognition and analytics; downloadable computer software for analysis of data and running reports

Telecommunication services in the nature of providing telephone services with various telephone features, namely, a dedicated tollfree number, voicemail, multiple mailbox extensions, telephone message notification, detailed call reports, call waiting, call identification, call forwarding, and message waiting; Voicemail services; Call recording services; International telephone services; Providing telephone conferencing services; Telecommunication services in the nature of providing telephone features, namely, call waiting, call identification, call forwarding, and message waiting; Automated telephone voice message services

Providing online non-downloadable cloud computing software for contact center management; software as a service (SAAS) for contact center management; customization and implementation of computer software for contact center management; consulting services in the field of design and customization of software for contact center management; Application service provider featuring solutions software for use in providing customer experience management, and for use in providing contact center communications, operations and management, and for use in providing contact center and telecommunications functionality, namely, functionality for interactive voice response systems, routing, recording, reporting, conferencing, synchronization, transfers, and interactive transaction processing system; Platform as a service (PAAS) featuring computer software platforms for contact center management; Computer services providing customized web pages and data feeds featuring user-defined information, which includes social networking content, new media content, and other on-line content; Software as a service (SAAS) service featuring software for text, audio and video recording services, text, audio and video transcription services, tagging, annotating, searching, sharing, reviewing and analyzing audio and video content; Software as a service (SAAS) services for data visualization, creating, storing, managing, sharing, linking and arranging data, for creating reports, for task and project issue tracking, task and project management, content sharing and general work management; Software as a service (SAAS) services featuring software using artificial intelligence for machine learning, voice and speech recognition, determining intent, emotion, sentiment, and for predicting customer and business needs and selecting, sharing and providing relevant content for use in the field of customer relationship management and workforce management; Application service provider featuring application programming interface (API) software for integration of telecommunications services, workforce management, and data management tools and solutions into a website or software application; Providing application programming interface (API) software for integration of machine-learning and artificial intelligence into websites and online software; Computer services, namely, providing an interactive web site featuring technology that allows users to explore and manage connections to existing and emerging application programming interfaces (APIs)