SYKES HOME POWERED BY ALPINE ACCESS

Customer relationship management services; business performance management services, namely, providing business information in the nature of work force information, quality control information, and knowledge gathering, business data analysis, providing business assessment information, and business management services; inventory control services; inventory management services in the field of clients' products; telephone order taking services for others, electronic processing of orders for others, and order fulfillment services; arranging for and coordinating storage, pickup, delivery, and transportation of documents, packages, parcels, and freight via air, ship, rail, truck, or other ground carriers; return management services, namely, management of returned merchandise; administration, billing, and reconciliation of accounts; providing consumer product information for clients to customers with respect to such clients' products and services via telephone, e-mail, Internet, or any other form of communications media; customer service in the field of responding to clients' customers' inquiries and issues in the field of general consumer merchandise and general consumer services provided to the public; telemarketing services; customer acquisition services, namely, inbound up-selling and cross-selling of clients' products and services; technical and support employment staffing services; consulting and advisory services in the fields of business, business information, business management, and business organization; Emergency road side customer services, namely, respond to customer inquiries in the field of vehicle road side repair

Warranty claims administration and processing services, namely, processing warranty claims for clients' products in the field of general consumer merchandise; providing electronic payment processing services in the field of receiving and routing inbound electronic payments from clients' customers

Technical support services, namely, troubleshooting, namely, providing technical support services with respect to communications services and the usage of communications equipment; Consulting in the field of telecommunication services, namely, transmission of voice, data, and documents via telecommunications networks

Emergency road side customer services, namely, dispatching repair vehicles to assist customers who need road side assistance

Education and training services, namely, providing courses, instruction, and course and instruction materials distributed therewith in the field of business management, career awareness, lifelong development, industry skills standards, information technology skills, and linguistic skills

Technical support services, namely, troubleshooting in the nature of diagnosing problems with consumer electronics, web applications, and software, namely, computer hardware, computer software, Internet access technology in the nature of computer hardware, and Internet portal usage issues; advising in the nature of consulting services in the field of design, selection, implementation and use of computer hardware and software systems for others; consulting in the field of telecommunications technology, namely, communications equipment; consulting and advisory services in the field of business technology, namely, consulting services in the field of design, selection, implementation and use of computer hardware and software systems for others

Providing health care and medical information