SYKES ANSWEREXPRESS

Computer software which provides user assistance in running word processing application software; computer communications software which enables computer users to communicate technical computer problems on-line to manufacturers or service personnel; computer programs and manuals sold as a unit for on-line modem-based communication with a computer and software support service facility

Providing technical computer support services on-line via modem to subscribers, namely, technical support services to users of computer hardware and software; providing computer consultation, advice and information on-line via modem to subscribers; offering home and small business users technical information to assist them in operating their personal computers