SYKES

Customer relationship management services; business performance management services, namely, gathering, analyzing, assessing, and managing information relative to clients' work force, quality control, and knowledge; inventory control services; inventory management services in the field of clients' products; order taking, processing, and fulfillment services; arranging for and coordinating storage, pickup, delivery, and transportation of documents, packages, parcels, and freight via air, ship, rail, truck, or other ground carriers; return management services, namely, management of returned merchandise; administration, billing, and reconciliation of accounts for clients; providing consumer product information for clients to customers with respect to such clients' products and services via telephone, e-mail, Internet, or any other form of communications media; customer service in the field of responding to clients' customers' inquiries and issues relating to such clients' products and services; telemarketing services; customer acquisition services, namely, inbound up-selling and cross-selling of clients' products and services; staffing services, namely, staffing technical and support employees; business, business information, business management, business organization, business technology consulting and advisory services

Warranty claims administration and processing services; payment processing services in the field of receiving and routing inbound payments from clients' customers

Emergency road side services

Supply chain, logistics, and reverse logistics services, namely, storage, pickup, delivery, and transportation of documents, packages, parcels, and freight via air, ship, rail, truck, or other ground carriers

Education and training services, namely, providing courses, instruction, and course and instruction materials distributed therewith in the field of business management, career awareness, lifelong development, industry skills standards, information technology skills, and linguistic skills

Technical support services, namely, troubleshooting of and advising with respect to computer hardware, computer software, communications equipment, communications services, Internet access technology, and Internet portal usage issues

Providing health care and medical information