SUPPORT PORTAL

AN INTERNET-BASED COMMUNICATION TOOL FOR PROVIDING ONLINE TECHNICAL SUPPORT, HELP DESK SERVICES, CUSTOMER RELATIONSHIP MANAGEMENT, AND CUSTOMER SUPPORT INFORMATION RELATED TO COMPUTERS, COMPUTER SOFTWARE, COMPUTER HARDWARE AND TECHNOLOGY COMPUTER SERVICES INCLUDING DESKTOP, LAPTOP, NETWORK, AND PERIPHERAL EQUIPMENT MAINTENANCE, ERROR MONITORING AND CONFLICT RESOLUTION, REMOTE SOFTWARE INSTALLATION AND CONFIGURATION, DISTRIBUTION OF ONLINE TECHNICAL SUPPORT, HELP DESK SERVICES, CUSTOMER RELATIONSHIP MANAGEMENT, ASSET MANAGEMENT AND CUSTOMER SERVICE AND SUPPORT INFORMATION FOR FACILITATING COLLABORATION OF SUPPORT PROFESSIONALS AND END-USERS AND ROUTING OF CUSTOMER SERVICE AND SUPPORT REQUESTS FOR TRACKING AND GENERATING USAGE AND TREND RECORDS AND REPORTS FOR CUSTOMER SERVICE AND SUPPORT, FINANCIAL TRANSACTIONS REGARDING USAGE OF THE COMPANY SOLUTION, INCLUDING BILLING AND ACCOUNTING OF CUSTOMER SERVICE AND SUPPORT, AND FOR RESOLUTION OF CUSTOMER SERVICE AND SUPPORT ISSUES RELATED TO COMPUTERS, COMPUTER SOFTWARE, COMPUTER HARDWARE AND TECHNOLOGY