SUCCESSFULLY COMMUNICATING

Digital media, namely, downloadable multimedia and text documents featuring educational publications and kits sold as a unit for professional and personal development consisting primarily of books, handbooks, workbooks, handouts, trainer guides, assessments, articles, learning cards, job aids, journals, posters, and presentations, in the field of communication, customer service, diversity, teambuilding, emotional intelligence, leadership, personality type, conflict resolution, and soft skills

Educational publications and kits sold as a unit for professional and personal development consisting primarily of books, handbooks, workbooks, handouts, trainer guides, assessments, articles, learning cards, job aids, journals, posters, and presentations, in the field of communication, customer service, diversity, teambuilding, emotional intelligence, leadership, personality type, conflict resolution, and soft skills

Educational services, namely, conducting coaching, consulting, training, classes, workshops, conferences, and seminars in the field of communication, customer service, diversity, teambuilding, emotional intelligence, leadership, personality type, conflict resolution, and soft skills and distribution of course materials in connection therewith, namely, educational publications and kits for professional and personal development provided in printed material format, namely, books, handbooks, workbooks, handouts, trainer guides, printed assessments, printed articles, learning cards, job aids, journals, posters, and printed presentations