SUBMIND AI

Downloadable Computer Software including: Downloadable and embedded artificial intelligence software for use in: Customer support automation; Account management; Sales engagement and pipeline tracking; Meeting preparation and scheduling; Email and communication enhancement; CRM augmentation; Intelligent customer profiling; Automated customer sentiment scoring; Ticket resolution via natural language processing; Calendar synchronization and smart scheduling; Customer behavior and engagement analytics in Class 009. Software agents and bots for use in: Customer service response generation; Monitoring and alerting on client activity; Automated email drafting and escalation detection; Follow-up recommendations and timing optimization in Class 009. Dashboard interfaces for: Displaying AI-generated insights, actions, and status feeds and Reviewing customer profiles, watchlists, and engagement metrics in Class 009.

SaaS and AI-as-a-Service Software featuring AI-driven tools for: Customer support automation and escalation; Account management, including check-ins, meeting prep, and renewal workflows; Sales tracking and smart nudging; Dynamic prompt configuration by admins; and Multi-agent dashboard management in Class 042. AI-based customer operations automation services, namely: Real-time support ticket resolution; Autonomous account engagement; Calendar and meeting summary automation; Lead recovery and proactive sales alerts; Customer risk scoring and churn prediction in Class 042. Integration services for third-party platforms, including: CRM systems; Support platforms; Email and calendar platforms in Class 042. Customizable prompt configurator allowing business users to: Set predefined AI actions and messaging and Manage tone, timing, and guardrails of autonomous responses in Class 042. Non-downloadable software for: Intelligent dashboard interaction; Agent-based workflow automation; Live tracking of customer status actions in Class 042.