STRUDEL

Downloadable computer software for use in customer support and engineering workflow automation; downloadable computer software using artificial intelligence and machine learning to analyze system telemetry, server logs, source code, and historical support tickets for the purpose of diagnosing technical issues; downloadable software for integrating customer relationship management (CRM) and ticketing systems with software engineering development tools; downloadable computer software for automated root cause analysis, issue triage, and drafting of technical support responses

Transmission of data, messages, and notifications in the field of technical support and production system monitoring via electronic communication networks

Software as a service (SaaS) services featuring software for connecting customer support teams with engineering data and intelligence; providing temporary use of on-line non-downloadable software using artificial intelligence and machine learning to ingest and analyze production signals, including telemetry data, system logs, and codebases; providing temporary use of non-downloadable software for diagnosing the root cause of technical issues, correlating similar support tickets, and automating resolution workflows; providing non-downloadable software for facilitating collaboration between support and engineering teams by integrating with ticketing systems, databases, and documentation repositories; technical support services, namely, troubleshooting of computer software and hardware problems via an artificial intelligence engine