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Apparatus for speech recording and replaying comprised of computer hardware and software, namely a call recording system for recording telephone calls; computer hardware and software for the collection, storage, archiving, organizing, searching, transmission and sharing of data and information, namely customer call data, including call date, call time, number dialed, user entered information, third party database information, call origination location, and telephone number; computer hardware and software for creating seachable databases of data and information, namely customer call data; computer hardware for telecommunications; computer telephony software