STRATEGIC CONVERGENCE

computer hardware and software for transmission and routing of voice and data for use with computer systems, computer telephony, call contact center operations; computer hardware and software for managing both inbound and outbound calls in a blended environment in contact center operations; computer hardware and software for managing and controlling call contact center operations; computer hardware and software for customer relationship management at call centers operations, namely, managing, monitoring and tracking communications and transactions, assessing the skills of employees and management of the allocation of those employees within the business, statistics reporting, providing marketing research, placing telephone calls for direct marketing and for sales campaign management, providing lists of purchasers interested in purchasing goods and services and managing those lists, contact management, liability management, risk management, tracking the amount of business transacted during a given period of time

business management and consultation services in the field of call contact center operations and call contact center applications; inbound and outbound telephone call contact center services provided for others; telemarketing center services performed for others; operating for others computerized customer service contact center for processing customer communications via telephone, fax, e-mail, web chat, web callback, web call through, and video; business services in the nature of operating telephone call centers for others; providing customer services in the field of telephone call centers for others; telephone order-taking services for others; order fulfillment services; management of telephone call centers for others; providing consulting services to others in the field of call center operations

installation and maintenance of computer hardware; installation of computer and telephony networks, namely, call contact centers; maintenance and repair of computer networks and telephony networks, namely, call contact centers

telecommunications services, namely, providing telephonic call routing services for call center operations allowing automatic distribution of inbound and outbound calls; call center telecommunications services in the nature of providing inbound and outbound teleservices to others, namely, telephone communications services

educational services, namely, providing training in operational procedures of call center operations; providing consultation and training to others in the field of call center operations

installation and maintenance of computer software; monitoring of computer systems for technical purposes; technical support services, namely, troubleshooting of computer hardware and software problems; programming and maintenance of computer software for others; computer consulting concerning software and hardware for telecommunications and call center operations; development and design for others of computer hardware and software solutions for call center operations