STORM

Computer hardware, middleware and software to enable the hosting and management of telecommunications services; computer software for telecommunications hosting and management systems; multiple caller processing and management software and systems, namely, computer software and hardware for managing and controlling call centre operations; customer relations management software and systems, namely, computer software and hardware for managing and controlling call centre operations; interactive voice response systems comprising computer hardware and operating and applications software for fixed and mobile communications; computerised telephony software; computer software and telecommunications apparatus to enable connection to databases and the Internet, namely, telecommunications exchange software and hardware *none of the aforesaid marketed at the emergency services, including the police, ambulance, fire and coastguard services, nor used in relation to emergency planning and response, namely, rescue, recovery, public protection, disaster management and disaster contingency services *

Telecommunications services, namely, transmission of webcasts and TV broadcasts; telecommunications gateway services, namely, provision of telecommunication links to TV and media entertainment broadcasts and internet broadcasts; network communication services, namely, transmission of voice, audio, and visual images and data by telecommunications networks, the Internet, information services networks and data networks; providing telecommunications and communications connections to multiple caller processing software and systems, multiple caller management software and systems, and customer relations management software and systems; hosting and management of telecommunications services, namely, call forwarding services; provision of unified electronic messaging services, audio conferencing and facsimile transmission * none of the aforesaid marketed at the emergency services, including the police, ambulance, fire and coastguard services, nor used in relation to emergency planning and response, namely, rescue, recovery, public protection, disaster management and disaster contingency services *