STEP 9

COMPUTER SOFTWARE FOR USE WITH OPERATIONS SUPPORT SYSTEMS, NAMELY, COMPUTER DESKTOP INTEGRATION, PROCESS MANAGEMENT AND WEB ACCESSIBILITY; AND OPERATING MANUALS FOR USE THEREWITH

INSTALLATION AND MAINTENANCE OF COMPUTER SOFTWARE FOR USE WITH OPERATIONS SUPPORT SYSTEMS, NAMELY, COMPUTER DESKTOP INTEGRATION, PROCESS MANAGEMENT AND WEB ACCESSIBILITY; TECHNICAL SUPPORT SERVICES, NAMELY, TROUBLESHOOTING OF COMPUTER SOFTWARE PROBLEMS VIA TELEPHONE, E-MAIL, POSTINGS ON GLOBAL COMPUTER NETWORKS AND IN PERSON; CUSTOM DESIGN FOR OTHERS OF COMPUTER SOFTWARE FOR USE WITH OPERATION SUPPORT SYSTEMS, NAMELY COMPUTER DESK INTEGRATION, PROCESS MANAGEMENT AND WEB ACCESSIBILITY