SRM ON DEMAND

Computer software for use by others to resolve customer inquiries for customer service; customer relationship management software; computer software for use by others to provide customer support services; computer software for use by others to resolve customer problems; computer software that synchronizes customer information with information regarding interactions with the customer; computer software that provides form-based scripts to answer customer questions and to complete transactions; computer software to manage knowledge databases; computer software that integrates text chat, web page co-browsing, and customer callbacks via the Internet; computer software that organizes case resolutions with outbound transcript delivery and captures resolution information and transcripts

providing temporary use of non-downloadable software for use by others to resolve customer inquiries for customer support; providing temporary use of non-downloadable software for customer relationship management;providing temporary use of non-downloadable software for use by others to provide customer support services; providing temporary use of non-downloadable software for use by others to resolve customer problems;providing temporary use of computer software that synchronizes customer information with information regarding interactions with the customer; providing temporary use of computer software that provides form-based scripts to answer customer questions and to complete transactions; providing temporary use of computer software to manage knowledge databases; providing temporary use of computer software that integrates text chat, web page co-browsing, and customer callbacks via the Internet; providing temporary use of computer software that organizes case resolutions with outbound transcript delivery and captures resolution information and transcripts