SQM

Computer reporting software for monitoring and managing the service quality and effectiveness of business processes over a designated period; includes measurement of productivity of business people as well as the ability of computer hardware and software to deliver business productivity and financial value to organizations; specifically addresses the ability to measure and manage-- 1) computer system performance as it relates to computer end-user's expectations and requirements 2) return on investment of computer and related technologies 3) business productivity of computer systems 4) business productivity of individuals in performing business tasks 5) financial value and risk of computer systems and networks in their ability to satisfy end-user expectations and requirements

Technical consulting services and computer programming services related to service quality management methods and processes of implementing a project to manage and improve service quality of business people and computer systems