SPREADING E-CRM LIKE WILDFIRE

Computer programs for use in marketing, sales, account management, opportunity management, response management, and customer service, to manage market demand via multiple communication channels within an enterprise's customer interaction systems; and computer manuals sold as a unit therewith

Consulting services relating to the development, implementation, and installation of computer programs for use in marketing, sales, account management, opportunity management, response management, and customer service, to manage market demand via multiple communication channels within an enterprise's customer interaction system

Training and education, including classes and printed manuals, related to the use of computer programs for use in marketing, sales, account management, opportunity management, response management, and customer service, to manage market demand via multiple communication channels within an enterprise's customer interaction systems