SPOT REPORTERS

Computer software for use in customer relationship management (CRM); Computer software for use in defining, submitting, tracking, managing, and analyzing issues for public and private sector industries involved in field service, maintenance, sales, and customer support services; Downloadable software for capturing and reporting issues through pictures, text descriptions, locations, and other multimedia; Downloadable software in the form of mobile applications for reporting, updating, and completing issues by customers and field service employees

Software as a service (SaaS) services featuring software for capturing, reporting, managing, summarizing and analyzing issues; Software services, namely, providing temporary use of online non-downloadable software to facilitate communications between customers and government or company employees to efficiently resolve issues