78536157
Dec 21, 2004
Oct 31, 2006
Computer Software for the capture of data from live voice by presenting the caller a sequence of data collection options determined by the inbound call strategy for the specific client and to allow the call to be routed to other internal and external inbound call centers for further call resolution, in the fields of manufacturer warranty registration, product/service enrollment processes, convention registration, loan applications, and other similar processes
Electrical and Scientific Apparatus