SPA

computer programs, namely, software applications that permit broadband service providers and telecommunications companies to deliver, deploy, monitor, customize, integrate and provide support services to customers or subscribers and to manage their operations and customer relationships

application service provider, ASP, services featuring software applications that permit broadband service providers and telecommunications companies to deliver, deploy, monitor, customize, integrate and provide support services to customers or subscribers and to manage their operations and customer relationships and Technical support services, namely, troubleshooting of computer software problems