SOUND OF SERVICE

providing consumer product information for clients to customers with respect to such clients' products and services via telephone, e-mail, Internet, or any other form of communications media; customer service in the field of responding to clients' customers' inquiries and issues relating to such clients' products and services

technical support services, namely, troubleshooting and advising in the nature of diagnosing, analyzing, and advising with respect to computer hardware, computer software, communications equipment, communications services, Internet access technology, and Internet portal usage problems