SOFTOUCH

Printed materials in the fields of health and well-being, namely, pamphlets, magazines, and brochures regarding customer service products that provide information to clients' members about benefits available under benefit plans, and provide information about resources and providers through which the benefits can be accessed

Providing information on-line, by telephone and in-person to members of health and well-being benefit plans regarding benefits, provider networks, eligibility for benefits, and claims