SOFTEL

Downloadable computer software applications for the management and provision of customer relationship management; Downloadable computer software applications for the management and provision of customer experience (CX) management; Downloadable computer software applications for the management and provision of unified communications (UC); Downloadable enterprise software featuring technology to analyze and govern application provisioning and use for purposes of optimizing performance, engagement and efficiencies; Downloadable computer software for businesses enabling customer experience management, and employee teaching and learning experience management, used, namely, for conducting and creating performance reports, feedback processes, evaluations, surveys and organization and employee assessments; Downloadable computer software for cybersecurity, detecting and mitigating network attacks using artificial intelligence, machine learning and/or deep learning; Downloadable computer software platform for providing users of communication devices and applications with uniform access to communication applications; Downloadable computer software in the field of communication applications to provide users with unified communication capabilities, voice, video data, conferencing, messaging, collaboration

Business consultation in the field of customer relationship management systems for others; Sale of software in the field of enterprise communications, namely, unified communication-as-a-service (UCaaS), contact center-as-a-service (CaaS), messaging, audio and video telecommunications; Consultation services in the field of enterprise communications software, namely, unified communication-as-a-service (UCaaS), contact center-as-a-service (CaaS), messaging, audio and video telecommunications

Teleconferencing and videoconferencing services; Cloud telecommunication services in the nature of providing access to telecommunication networks

Providing temporary use of online non-downloadable chatbot software for replying to questions from online customers related to consumer goods; Software as a Service (SaaS) services featuring software in the field of customer experience (CX) management; Platform-as-a-service (PaaS) featuring computer software platforms for enabling customers to communicate with vendors; Platform-as-a-service (PaaS) featuring computer software platforms for enabling unified communications (UC); Software as a Service (SAAS) services featuring business software for enabling customer experience management, and employee teaching and learning experience management, used, namely, for conducting and creating performance reports, feedback processes, evaluations, surveys and organization and employee assessments; Cloud computing services in the field of enterprise communications, namely, unified communication-as-a-service (UCaaS), contact center-as-a-service (CaaS), messaging, audio and video telecommunications; Cloud computing featuring software for providing enterprise communication through multiple IP network channels and delivery services; Consulting services in the field of cloud computing for enterprise communications; Providing temporary use of non-downloadable computer software for measuring, assessing, identifying, detecting, analyzing, preventing, and responding to cybersecurity threats, attacks, risks, and vulnerabilities; providing temporary use of non-downloadable software for artificial intelligence, analytics-based machine learning, and deep learning software, all for the purpose of measuring, detecting, analyzing, preventing and responding to cybersecurity attacks; Software as a Service (SAAS) services featuring unified communications as a service (UCaaS) services, contact center as a service (CCaaS) services, and communications platform as a service (CPaaS) services, namely, featuring cloud computing services in the nature of cloud-based software for call centers and business unified communications for enabling business communications for telephone calls, conferencing, messaging, data sharing, and software for enabling communications network services; Communications-centered software as a services encompassing a contact center as a service (CCaaS) and unified communications as a service (UCaaS) for call center and business unified communications featuring software for calling, conferencing, message transmission, data sharing, and for connecting, operating, and managing networked communications