SMARTTOPICS

Computer software for use in customer relationship management (CRM); Computer software for creating searchable databases of global customer satisfaction information and data; Computer software for managing and scoring customer relations and satisfaction information; Computer software to monitor, organize and manage information categorized into customer relationship management topics; Computer software for the collection, editing, organizing, modifying, transmission, storage and sharing of data and information

Customer relationship management; Customer service management for others; Business quality management services for establishing customer relationship management systems and determining business means for implementing those systems to improve customer satisfaction; Online media monitoring services using computer software to automatically monitor topics of internet websites for customer comments and to capture relevant content on those topics, and providing analysis of that online content for business purposes; Business assistance services, namely, assisting businesses with improving customer outcomes and satisfaction through the use of telecommunication devices and computer networks with automated interaction and data feedback, monitoring and customization

Cloud computing featuring software for use in customer relations management; Implementation of software for tracking and managing topics related to customer management; Computer services, namely, acting as an application service provider in the field of knowledge management to host computer application software for the purpose of customer relationship management