SMARTSERVICE

Computer consultation services, namely, providing technological consultation in the field of knowledge management to assist computer and web based help-desk and call-center service and support organizations in improving the services they provide to their customers and providing consultation about the quantitative and qualitative benefits of using support technology and services to improve the effectiveness and efficiency of a support organization; providing computer technology information via a web site; development of computer programs for knowledge-based computer systems and customer support call centers; computer consultation services in the fields of customer call-centers, knowledge content management, knowledge as a service, self-service troubleshooting and knowledgebase development