SMARTERTOOLS INCORPORATED

Computer software used for providing communication; electronic mail; appointment, meeting, and event scheduling capabilities; managing group calendars; address book storage and management; and spell checking capabilities. Computer software for tracking website traffic data, reporting website traffic data on paper and via email, and analyzing website traffic data. Computer software for initiating, tracking and processing technical and customer support requests, and for reporting customer service and technical support performance statistics. Computer software for monitoring and maintaining website activity. Computer software to facilitate the interoperability of email software programs. Computer software to monitor internet email accounts and report the delivery of unread email