SMARTERTOOLS.

Computer network design for others; Computer system design services; Software as a service (SAAS) services featuring software for facilitating customer service ticketing, customer service communications, customer service live chat, a customer service knowledge base, and customer community communications

Downloadable computer software for sending and receiving emails; Downloadable computer software for facilitating storing, sharing and collaborative multi-user editing of contacts, calendars, notes, tasks, and appointments; Downloadable computer software for instant messaging, text chat, audio chat, video chat, audiovisual conferencing, and screen sharing; Downloadable computer software for email hosting; Downloadable computer software for facilitating customer service ticketing, customer service communications, customer service live chat, a customer service knowledge base, and customer community communications; Downloadable computer software for determining and presenting website analytics, website traffic statistics, and related reports