SMART TELECOM

Computer hardware and software for interfacing with telephony switches, with LED displays, and with announcers that answer incoming calls and play a message for the caller, so as to report in real time, using electronic wall boards, the status of calling/waiting activity of a contact center or help desk; software that accumulates real time data for generating historical reports for contact centers and help desks; software for the management of contact center or help desk resources; software that teaches skills to contact and help desk personnel; compact discs featuring software for interfacing with telephony switches, with LED displays, and with announcers that answer incoming calls and play a message for the caller, so as to report in real time, using electronic wall boards, the status of calling/waiting activity of a contact center or help desk; compact discs featuring software that accumulates real time data for generating historical reports for contact centers and help desks; compact discs featuring software for the management of contact center or help desk resources; compact discs featuring software that teaches skills to contact and help desk personnel; software namely, contact center, call center and help desk reporting software, LED display controller software for business communications applications for contact centers, call centers and help desks, digital announcer management software and performance reporting software for contact centers, call centers and help desks; and computer hardware for contact centers, call centers and help desks, namely, telephone set emulation devices for interfacing contact center reporting software to telephone switch systems, serial server devices for connecting wallboards to contact center, call center and help desk workstations over a network, LED displays, namely, wallboards, and digital announcers for providing recorded announcements in a telephone switch environment

Training services, namely, providing training for contact center, call center and help desk reporting software, LED display controller software for business communications applications and digital announcer management software; development of e-learning and e-training solutions for contact centers, call centers and help desks