SM SERVICE MEASURE

Business services, namely, consumer research and consulting related thereto; Consumer research; Consumer survey services; Marketing services; On-line advertising and marketing services; Shopping by researchers who pose as customers to evaluate the quality of service delivered

Providing a website featuring technology resources, namely, non-downloadable database management software that enables users to access and manage customer service data, and to review historical data, trend data, graphs, charts and reports in the field of customer service