SHORETEL SKY

Computer telephony software; softphones, namely, computer application software run on computers to emulate a telephone; computer software used for unified communications, namely, the enabling of communications via audio, video, chat, and conferencing; computer software used to record telephone calls; computer software used for audio conferencing; computer software used to transcribe voicemail messages into text for delivery via email; computer software used to send and receive facsimiles electronically; computer software used to extend unified communications applications to mobile devices

Installation and maintenance for others of telephony systems

Internet telephony services; voice over Internet protocol services; telephone messaging services; voice messaging services; call forwarding services; telephone conferencing services

Design and development of computer hardware and software; consulting services in the field of design, development, implementation, evaluation, operation, and use of telephony systems; software as a service for telephony systems; application service provider featuring software for use in providing customer interaction management, cross-platform contact center communications, operations and management, and contact center and telecommunications synchronized functionality; providing online nondownloadable computer database software and communications software to enable better efficiency, communication, and visibility between businesses and their contact center resources; customization and implementation of computer software for contact center management; technical support services, namely, troubleshooting telephony systems problems for others