SHARPEN

Telecommunication services, namely, Voice over Internet Protocol (VOIP) services and hosted private branch exchange (PBX) services

Providing use of on-line non-downloadable software and applications for providing call center and telecommunications functionality, namely, directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, interactive voice response, recording services, speech analytics services and customized customer-specific applications; Providing use of on-line non-downloadable software and applications for an organization's handling of voice and data communication and computer technologies, namely, providing customer interaction management and for use in providing call center communications, operations and management, predictive dialing, voice recognition, interactive voice response systems, and interactive transaction processing systems