SHAREDSOURCING

Computer software for use in the provision of customer care and customer relationship management services, namely, for use in managing and accessing databases for receiving and responding to sales, service, technical support and general information inquiries of customers of others independently, and in a shared environment with a customer and a customer's other vendors

Customer relationship management services and customer care services for others, namely receiving and responding to sales, service and general information inquiries of customers through a variety of electronic media performed independently, and in a shared environment with a customer and a customer's vendors; employment agency services; business consulting and management for customer interaction management centers providing customer care and customer relationship management services for customers independently, and in a shared environment with a customer and a customer's vendors

Education services, namely, training courses and seminars in the field of providing customer care and customer relationship management services, namely, services which focus on receiving and responding to sales, service, technical support and general information inquiries of customers of others provided independently and in a shared environment with a customer and a customer's other vendors

Computer programming services for others; application service provider featuring software for managing and operation of customer relationship management centers; technical consulting in the field of hardware and software systems and solutions; implementation of software for managing and operation of customer relationship management centers; database development services for others and technical consultation rendered in connection therewith in the field of customer care and customer relationship management; product research and development for others; and computer disaster recovery planning services; technical support services, namely troubleshooting of computer hardware and software problems via telephone, e-mail in person and the Internet