SERVING A WORLD OF CUSTOMERS

Prerecorded [ videotapes, audio tapes and ] CD-ROMs featuring training materials and presentations in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education; computer software for use in training and education in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education

Publications, namely, textbooks, pamphlets, brochures, newsletters, journals and magazines dealing with management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education

Educational services, namely, arranging and conducting training classes and seminars in the fields of management, supervisory and interpersonal skills, sales, customer service and business management