SERVICENOW

Computer software for management of business processes; computer software for management of computer-based information systems for businesses; computer software for developing, deploying, operating, monitoring, configuring, customizing, implementing and managing of computer systems and applications; computer software for workflow and business process automation; computer software for information technology service automation; computer software for identifying elements of information technology infrastructure; computer software for performance analytics; computer software for facilities management; computer software for field service automation; computer software for application integration; computer software development tools; downloadable computer software implementation tools; and downloadable electronic publications in the nature of guides, manuals and books in the field of information technology

Arranging and conducting business conferences; and providing an in-person business forum in the field of information technology; online retail store services featuring computer software

Training and educational services, namely, information technology training services; educational services, namely, arranging and conducting classes, workshops, webinars, seminars, conferences and forums in the fields of information technology; educational services, namely, providing certification training of developers, implementers, integrators, and administrators in the field of information technology; and providing online non-downloadable electronic publications in the nature of guides, manuals, and books in the field of information technology

Infrastructure-as-service featuring computer software platforms for creating, managing and deploying cloud computing infrastructure services; platform-as-a-service (PaaS) services featuring computer software platforms for developing, configuring, customizing, managing, and deploying software applications; software as a Service (SaaS) featuring software for developing, deploying, operating, monitoring, configuring, customizing, implementing and managing of computer systems and applications; software as a service (SaaS) featuring software for management of business processes; cloud hosting provider services; electronic data storage services; application service provider (ASP) services, namely, hosting computer software applications of others; technical support services, namely, remote and on-site management services for application monitoring and management for others; providing a non-downloadable web-hosting platform for use by others to develop, configure, customize, and deploy software applications; providing online non-downloadable software to others for managing, tracking, analyzing, and reporting data; providing online non-downloadable software to others for developing, deploying, operating, monitoring, configuring, customizing, implementing, and managing computer systems and applications; providing online non-downloadable software to others for information technology service management (lTSM) and information technology operations management (lTOM); providing online non-downloadable software for managing computer-based information systems for businesses; providing online non-downloadable software to others for information technology service automation; providing online non-downloadable software for workflow and business process automation; providing online non-downloadable software to others for identifying elements of information technology infrastructure; providing online non downloadable software to others for generating performance analytics; providing online non-downloadable software to others for facilities management and automation; providing online non-downloadable software to others for field service automation; providing online non-downloadable software to others for application integration; providing temporary use of online non-downloadable software development tools to others to analyze, test, assess, configure, customize, and implement computer software; consulting services in the fields of information technology; designing, developing, configuring, customizing, testing, assessing, implementing and maintaining computer software and systems for others; computer diagnostic services; computer programming services; computer project management services; information technology integration services; website featuring information on information technology; computer services, namely, hosting an online community website featuring shared communications between community members interested in service management, information technology operations management, business management, and application development; computer services, namely, hosting an interactive website that allow users to share, exchange and distribute software programs