SERVICEASSURE

Computer software, namely, computer software applications for use in response time measurement, service level reporting, SLA management, fault management, network control, automation and telecommunications network management; and instructional manuals sold as a unit therewith

Printed matter, namely, instructional manuals, informational brochures, and teaching materials in the field of computer software

Computer services, namely, technical support services, namely, troubleshooting of computer software problems; computer software design for others; installation, updating and maintenance of computer software; consulting services in the field of computer software