SERVICE REQUEST MANAGER

Computer software, namely, computer software for use in maintenance and troubleshooting of computer hardware, computer software and computer network and systems problems; computer utility software; and manuals sold as a unit therewith

Technical support services, namely, troubleshooting and help desk services for computer hardware, computer software and computer network and systems problems via a web browser interface, e-mail, telephone and fax; computer network services, namely, trained professional support for troubleshooting and management of computer hardware, computer software and computer network and systems problems; providing a web site featuring interactive technical support services