SERVICE INTERACTION CENTER

Computer telephony software, namely, computer and telecommunications programs for combining and intergrating voice and data communications with computer technologies; for controlling, monitoring, analyzing, recording, providing, programming, interacting with and responding to voice or electronic information; for controlling internal and external communication (including voice and data) for an organization's computer system; and for handling and intergrating an organization's directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response and customized, customer specific applications in the customer service field, and instruction manuals sold distributed therewith as a unit