SERVICE INTELLIGENCE

marketing research, analysis, reporting and consultation services in the field of providing and improving quality customer service, merchandising, transactional accuracy and efficiency, product quality, branding, business misconduct and noncompliance; site evaluations services and mystery shopping services intended to evaluate customer services, quality control, business performance, compliance with legislations, regulations and organizational procedures

educational services, namely, conducting workshops, courses, training, classes and conferences in the field of providing and improving customer services, business management, ethics and compliance, loss prevention and asset protection, security, expense reduction, health and safety, risk management, human resources and branding, including the distribution of course materials in the connection therewith