SERVICE IMPROVEMENT MANAGER

Computer software and computer software packages including software packages available on-line, directed to the assessment and improvement of business and information technology processes, services and management systems; instructional and other manuals in electronic format sold therewith as a unit

Education services and training in relation to business and information technology service delivery and management, including service culture awareness, implementation of information technology industry standards and measurement against those standards, education and training in relation to use of computer software directed to the assessment of business and information technology service management and improvement; provision of information in relation to education and training; customer support, advisory, consultancy and information services in relation to all of the aforesaid services