SERVICE CAPABILITY & PERFORMANCE

printed materials, namely, books, pamphlets and fliers featuring information about standards, certification and best practices in technology service and support

computer education training services in the field of information technology

technical support services, namely, troubleshooting of computer hardware and software problems and monitoring of network systems in the field of information technology; and accreditation services, namely, developing, evaluating, and testing standards for technical support and services for the purpose of accreditation