SERVICE AS UNIQUE AS EACH INDIVIDUAL

Providing personal support services for patients and families of patients requiring complex medical care, namely, medical billing support services

Providing personal support services for patients and families of patients requiring complex medical care, namely, educational services in the nature of individual telephone conferences in the field of health plan benefits and utilization

Providing personal support services for patients and families of patients requiring complex medical care, namely, navigating outbound calls to the member, family and physicians or other healthcare providers in support of the members' needs, and researching and coordinating community resources