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Leadership and cultural change model for use in business education and training services, namely, within customized leadership and executive development programs, providing executive coaching services, and providing public and in-company keynote presentations; Leadership and cultural change model for use in coaching services, and providing business education programs to employees and executives; Leadership and cultural change model for use in business training; Leadership and cultural change model for use in educational services, namely, within informal or formal programs in the fields of retail and services, within online activities and interactive exhibits, and on printable materials distributed therewith; Leadership and cultural change model for use in education courses in the field of retail and services offered through online, non-downloadable videos and instructor assistance; Leadership and cultural change model for use in leadership training; Leadership and cultural change model for use in keynote speaking, motivational speaking, public speaking, and in hosting online learning experiences