SERENOVA

Printed instructional publications, namely, manuals, guides, booklets, newsletters and bulletins, and data sheets, all in the field of call center operation and management, customer service, and teleservice

Operation of call centers for others, namely, accepting, processing, answering, recording, tracking, evaluating, profiling, distributing, auditing, administering, responding, and reporting telephone calls, orders, and inquiries; promotion of the goods and services of others by telephone; Operating and managing call centers for others; Business account management services; Business and marketing consultation services; Business services, namely, recruiting, screening, scheduling, and evaluating call center personnel for others; Business management services for others and business support services in the nature of business consulting services for others; Outsourcing services in the field of customer service, marketing, and sales

Internet telephony services; telecommunication services, namely, routing and queuing telephone calls

Educational services, namely, providing online courses for call center personnel for certification in the field of contact center services; developing educational materials for others in the field of call center operation and management, teleservice, and customer service; Providing online publication of instructional publications, namely, manuals, guides, booklets, newsletters and bulletins, and data sheets, all in the field of call center operation and management, customer service, and teleservice

Providing a website featuring temporary use of non-downloadable software for hosting, managing, accepting, processing, answering, tracking, evaluating, profiling, routing, distributing, queuing, auditing, administering, responding, reporting, and evaluating responses to telephone calls, telephone orders, and telephone inquiries; providing a website featuring temporary use of non-downloadable software for customer and database management in the field of call center services