SERENA

Computer software for dataset space allocation, file recovery and load module mapping for use in file and database management; computer software for network backup and recovery; computer software for desktop computer backup and recovery; computer software for use in identifying and synchronizing changes in multiple environments and restoring systems or applications to their original status; computer software for the integration of software change management and the improvement of software quality for certain operating programs, computers, and software; computer software for use in providing automated change management via updating of computer software throughout the life of business application software; computer software for use in automatic software repairs; computer software for use in managing, tracking and reporting on tasks and processes that compromise the software change lifecycles; computer software for use in detecting and resolving software configuration problems and in managing software changes; computer software for use in consolidating multiple software versions; computer software for use in providing license management, file input and output, fingerprinting, inter-communication between other computer software related products, namely, individual data records and connectivity between a computer mainframe and desktop; and computer software for enterprise change management activities, namely, data transfer between mainframe, desktop and distributed applications, automating file management across platforms and detecting and analyzing faults in computer software applications for certain operating programs, computers and software

Educational services, namely conducting educational courses and training classes in the field of computer software

Computer software design for others, computer software consulting services, and technical support for computer software customers, namely, troubleshooting software problems via telephone and e-mail