SEE FORMULA

Instruction sheets in the field of customer service training and improvement of customer care; Manuals in the field of customer service training and improvement of customer care; Printed books in the field of customer service training and improvement of customer care; Printed matter, namely, paper signs, books, manuals, curricula, newsletters, informational cards and brochures in the field of customer service training and improvement of customer care

Business training consultancy services; Multimedia publishing of books, magazines, journals, software, games, music, and electronic publications; Providing information about education; Providing information and news in the field of current events relating to customer service and improvement of customer care; Training services in the field of customer service and improvement of customer care; Business training consultancy services; Educational services, namely, conducting seminars, workshops, and courses in the field of customer service and improvement of customer care and distribution of course material in connection therewith; Providing online non-downloadable electronic books in the field of customer service training and improvement of customer care; Providing a website featuring blogs and non-downloadable publications in the nature of training materials in the field(s) of customer service and improvement of customer care; Providing education in the field of customer service training and improvement of customer care rendered through correspondence courses; Providing on-line training, namely, conducting on-line seminars, workshops, and courses in the field of customer service and improvement of customer care