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computer software in the nature of an accounting database for use in tracking a customer's usage and costs associated with energy, water, sewer and garbage services, and instructional books and manuals sold as a unit therewith

providing temporary use of on-line non-downloadable software in the nature of an accounting database for use in tracking a customer's usage and costs associated with energy, water, sewer and garbage services, and providing instructional books and manuals as a unit therewith; technical support services, namely, troubleshooting of computer software problems and updating of computer software for others