SALTED CX

Downloadable computer software for use in omnichannel contact centers and unified communication environments for management of communications between customers, vendors, employees and the company; downloadable computer software for use in omnichannel contact centers and unified communication environments for managing and tracking customer service agent performance and workflow; downloadable computer software for use in omnichannel contact centers and unified communication environments for tracking and managing sales agent efficiency, accuracy and performance; downloadable computer software for use in omnichannel contact centers and unified communication environments for providing personalized coaching; downloadable computer software for use in omnichannel contact centers and unified communication environments for performing conversational analytics; downloadable computer software for use in omnichannel contact centers and unified communication environments for management of customer experiences; downloadable computer software for use in omnichannel contact centers and unified communication environments for automating user actions and business processes using artificial Intelligence; downloadable computer software for use in omnichannel contact centers and unified communication environments for predicting potential key performance indicators (KPIs) changes for agents, vendors and employees using artificial intelligence; downloadable computer software for use in omnichannel contact centers and unified communication environments for staff scheduling; downloadable computer software that enables omnichannel communications between businesses and customers via the Internet; downloadable computer software that enables users to facilitate multi-participant communication between customers, agents and artificial intelligence

Software as a service (SAAS) featuring non-downloadable software and applications software for use in omnichannel contact centers and unified communication environments for management of management of communications between customers, vendors, employees and the company; Software as a service (SAAS) featuring non-downloadable software and application software for use in omnichannel contact centers and unified communication environments for managing and tracking customer service agent performance and workflow; Software as a service (SAAS) featuring non-downloadable software and application software for use in omnichannel contact centers and unified communication environments for tracking and managing sales agent efficiency, accuracy and performance; Software as a service (SAAS) featuring non-downloadable software and application software for use in omnichannel contact centers and unified communication environments for providing personalized coaching; Software as a service (SAAS) featuring non-downloadable software and application software for use in omnichannel contact centers and unified communication environments for performing conversational analytics; Software as a service (SAAS) featuring non-downloadable software and application software for use in omnichannel contact centers and unified communication environments for management of customer experiences; Software as a service (SAAS) featuring non-downloadable software and application software for use in omnichannel contact centers and unified communication environments for automating user actions and business processes using artificial intelligence; Software as a service (SAAS) featuring non-downloadable software and application software for use in omnichannel contact centers and unified communication environments for predicting key performance indicators (KPIs) changes for agents, vendors and employees using artificial intelligence; Software as a service (SAAS) featuring non-downloadable software and application software for use in omnichannel contact centers and unified communication environments for staff scheduling; Software as a service (SAAS) featuring software that enables omnichannel communications between businesses and customers via the Internet; Software as a service (SAAS) featuring software that enables users to facilitate multi-participant communication between customers, agents and artificial intelligence; consulting and technical support services, namely, data analysis, data cleaning and transformation, speech and text analytics, and system integration for the aforementioned services