SALES PREVENTION

Books, namely, series of non-fiction books in the field of customer service and customer relationship management; training manuals in the field of customer service and customer relationship management; newsletters in the field of customer service and customer relationship management; printed survey forms in the field of customer service and customer relationship management, and printed questionnaires in the field of customer service and customer relationship management

Educational services, namely, training courses in the field of customer service techniques and customer relationship management techniques; workshops and lecturing in the field of customer service techniques and customer relationship management techniques; conducting public and in-house corporate seminars in the field of customer service techniques and customer relationship management techniques