SAIF

Management of telephone call centers for others; Operation of telephone call centers for others; Operation of telephone communication centers for others; Consulting services in the fields of business management, standard operating protocol, human resources, training and business organizational design; Human resources management; statistical analysis of workload data and performance; Management review, namely, statistical reporting of call center call processing, compliance with established call protocols, workflow analysis, and overall call center performance; Human resource analysis and consulting services; Placement of staff; Providing business support staff services; Providing office support staff services

Management of telephony telecommunications services, namely, 911 emergency trunk lines, admin telephony service, switching, data connections, logging and recording of telephone calls

Training in the use and operation of emergency call center and emergency communication centers, namely, operational protocols, network systems, telephony systems, mobile radio communications, communication applications and computer hardware and software

Technical support, namely, monitoring technological functions of computer network systems; Technical support services, namely, administration and management of in-house and hosted datacenter devices, databases and software applications; Technical support services, namely, troubleshooting in the nature of diagnosing computer hardware and software problems; Computer technical support services, namely, 24/7 service desk or help desk services for IT infrastructure, operating systems, database systems, and web applications; Computer technology support services, namely, help desk services; Quality management services, namely, quality assurance reviews of call processing compliance with established protocols